A+ Boot Camp Training Class

Course Length: 6 Days

Number of Exams: 2

Certifications:

• CompTIA A+

Busy professionals looking to upgrade their industry-specific credentials can appreciate the flexibility and convenience of CompTIA A+ Boot Camp training. Presented by experienced professionals in a dynamic approach, each CompTIA A+ Training Class provides thorough informational sessions designed to instruct learners in the skills and knowledge they need to achieve successful completion of CompTIA A+ Certification Exams.

Successful completion of exams and achievement of CompTIA A+ certification validates the skills and knowledge of computer professionals and IT technicians who are looking to enhance their resumes or move upward in their field. A+ Boot Camp training instructors thoroughly educate learners in the skills needed to install, configure, upgrade, diagnose, and repair integral computer components and systems.

As a critical aspect of numerous technical positions as well as future career moves, CompTIA Boot Camp can make all the difference in moving up from entry-level support positions to more advanced ones. Signing on for A+ Boot Camp training is the first step in acquiring your CompTIA A+ Certification. Understanding the fundamentals of the world of technology begins with an interest in this field, and it continues with proper training such as that found in a comprehensive boot camp.

• CompTIA A+ Essentials (220-701)
• CompTIA A+ Practical Application (220-702)

CompTIA A+

CompTIA A+ Essentials (220-701)

The CompTIA A+ Essentials (220-701) examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 500 hours of hands-on experience in the lab or field. Successful candidates will have the knowledge required to understand the fundamentals of computer technology, networking, and security, and will have the skills required to identify hardware, peripheral, networking, and security components. Successful candidates will understand the basic functionality of the operating system and basic troubleshooting methodology, practice proper safety procedures, and will effectively interact with customers and peers.

Course Outline

1.0 Hardware

1.1 Categorize storage devices and backup media

• FDD
• HDD
• Optical drives
• Removable storage

1.2 Explain motherboard components, types and features

• Form Factor
• I/O interfaces
• Memory slots
• Processor sockets
• Bus architecture
• Bus slots
• SATA, eSATA
• Contrast RAID (levels 0, 1, 5)
• Chipsets
• BIOS / CMOS / Firmware
• Riser card / daughterboard

1.3 Classify power supplies types and characteristics

• AC adapter
• ATX proprietary
• Voltage, wattage and capacity
• Voltage selector switch
• Pins (20, 24)

1.4 Explain the purpose and characteristics of CPUs and their features

• Identify CPU types
• Hyper threading
• Multi core
• Onchip cache
• Speed (real vs. actual)
• 32bit vs. 64 bit

1.5 Explain cooling methods and devices

• Heat sinks
• CPU and case fans
• Liquid cooling systems
• Thermal compound

1.6 Compare and contrast memory types, characteristics and their purpose

• Types
• Parity vs. Non-parity
• ECC vs. non-ECC
• Single sided vs. double sided
• Single channel vs. dual channel
• Speed

1.7 Distinguish between the different display devices and their characteristics

• Projectors, CRT and LCD
• LCD technologies
• Connector types
• Settings

1.8 Install and configure peripherals and input devices

• Mouse
• Keyboard
• Bar code reader
• Multimedia (e.g. web and digital cameras, MIDI, microphones)
• Biometric devices
• Touch screen
• KVM switch

1.9 Summarize the function and types of adapter cards

• Video
• Multimedia
• I/O
• Communications

1.10 Install, configure and optimize laptop components and features

• Expansion devices
• Communication connections
• Power and electrical input devices
• Input devices

1.11 Install and configure printers

• Differentiate between printer types
• Local vs. network printers
• Printer drivers (compatibility)
• Consumables

2.0 Troubleshooting, Repair and Maintenance

2.1 Given a scenario, explain the troubleshooting theory

• Identify the problem
• Establish a theory of probable cause (question the obvious)
• Test the theory to determine cause
• Establish a plan of action to resolve the problem and implement the solution
• Verify full system functionality and if applicable implement preventative measures
• Document findings, actions and outcomes

2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes

• OS related symptoms
• Hardware related symptoms
• Use documentation and resources

2.3 Given a scenario, determine the troubleshooting methods and tools for printers

• Manage print jobs
• Print spooler
• Printer properties and settings
• Print a test page

2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method

• Issues
• Methods

2.5 Given a scenario, integrate common preventative maintenance techniques

• Physical inspection
• Updates
• Scheduling preventative maintenance
• Use of appropriate repair tools and cleaning materials
• Power devices
• Ensuring proper environment
• Backup procedures

3.0 Operating Systems and Software

Unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate.

3.1 Compare and contrast the different Windows Operating Systems and their features

• Windows 2000, Windows XP 32bit vs. 64bit, Windows Vista 32 bit vs. 64bit

3.2 Given a scenario, demonstrate proper use of user interfaces

• Windows Explorer
• My Computer
• Control Panel
• Command prompt utilities
• Run line utilities
• My Network Places
• Task bar / systray
• Administrative tools
• MMC
• Task Manager
• Start Menu

3.3 Explain the process and steps to install and configure the Windows OS

• File systems
• Directory structures
• Files
• Verification of hardware compatibility and minimum requirements
• Installation methods
• Operating system installation options
• Disk preparation order
• Device Manager
• User data migration – User State Migration Tool (USMT)
• Virtual memory
• Configure power manangement
• Demonstrate safe removal of peripherals

3.4 Explain the basics of boot sequences, methods and startup utilities

• Disk boot order / device priority
• Boot options

4.0 Networking

4.1 Summarize the basics of networking fundamentals, including technologies, devices and protocols

• Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)
• Bandwidth and latency
• Status indicators
• Protocols (TCP/IP, NETBIOS)
• Full-duplex, half-duplex
• Basics of workgroups and domains
• Common ports: HTTP, FTP, POP, SMTP, TELNET, HTTPS
• LAN / WAN
• Hub, switch and router
• Identify Virtual Private Networks (VPN)
• Basics class identification

4.2 Categorize network cables and connectors and their implementations

• Cables
• Connectors

4.3 Compare and contrast the different network types

• Broadband
• Dial-up
• Wireless
• Bluetooth
• Cellular

5.0 Security

5.1 Explain the basic principles of security concepts and technologies

• Encryption technologies
• Data wiping / hard drive destruction / hard drive recycling
• Software firewall
• Authentication technologies
• Basics of data sensitivity and data security

5.2 Summarize the following security features

• Wireless encryption
• Malicious software protection
• BIOS Security
• Password management / password complexity
• Locking workstation
• Biometrics

6.0 Operational Procedure

6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them

• ESD
• EMI
• RFI
• Electrical safety
• Material Safety Data Sheets (MSDS)
• Cable management
• Physical safety
• Environmental – consider proper disposal procedures

6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace

• Use proper language – avoid jargon, acronyms, slang
• Maintain a positive attitude
• Listen and do not interrupt a customer
• Be culturally sensitive
• Be on time
• Avoid distractions
• Dealing with a difficult customer or situation
• Set and meet expectations / timeline and communicate status with the customer
• Deal appropriately with customers confidential materials

CompTIA A+ Practical Application (220-702)

The CompTIA A+ Practical Application (220-701) exam measures the necessary competencies for an entry-level IT professional who has hands-on experience in the lab or the field. Successful candidates will have the skills required to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. The successful candidate will utilize troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement security practices. Job titles in some organizations which are descriptive of the role of this individual may be: Enterprise technician, IT administrator, field service technician, PC or Support technician, etc.

1.0 Hardware

1.1 Given a scenario, install, configure and maintain personal computer components

• Storage devices
• Motherboards
• Power supplies
• Processors
• Memory
• Adapter cards
• Cooling systems

1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer components

• Storage devices
• Motherboards
• Power supplies
• Processors
• Memory
• Adapter cards
• Cooling systems

1.3 Given a scenario, install, configure, detect problems, troubleshoot and repair/replace laptop components

• Components of the LCD including inverter, screen and video card
• Hard drive and memory
• Disassemble processes for proper re-assembly
• Recognize internal laptop expansion slot types
• Upgrade wireless cards and video card
• Replace keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS battery, speakers

1.4 Given a scenario, select and use the following tools

• Multimeter
• Power supply tester
• Specialty hardware / tools
• Cable testers
• Loop back plugs
• Anti-static pad and wrist strap
• Extension magnet

1.5 Given a scenario, detect and resolve common printer issues

• Symptoms
• Issue resolution

2.0 Operating Systems

Unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate.

2.1 Select the appropriate commands and options to troubleshoot and resolve problems

• MSCONFIG
• DIR
• CHKDSK (/f /r)
• EDIT
• COPY (/a /v /y)
• XCOPY
• FORMAT
• IPCONFIG (/all /release /renew)
• PING (-t –l)
• MD / CD / RD
• NET
• TRACERT
• NSLOOKUP
• [command name] /?
• SFC

2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista)

• User file locations
• System file locations
• Fonts
• Temporary files
• Program files
• Offline files and folders

2.3 Given a scenario, select and use system utilities / tools and evaluate the results

• Disk management tools
• Disk Manager
• System monitor
• Administrative tools
• Devices Manager
• Task Manager
• System Information
• System restore
• Remote Desktop Protocol (Remote Desktop / Remote Assistance)
• Task Scheduler
• Regional settings and language settings

2.4 Evaluate and resolve common issues

• Operational Problems
• Error Messages and Conditions

3.0 Networking

3.1 Troubleshoot client-side connectivity issues using appropriate tools

• TCP/IP settings
• Characteristics of TCP/IP
• Mail protocol settings
• FTP settings
• Proxy settings
• Tools (use and interpret results)
• Secure connection protocols
• Firewall settings

3.2 Install and configure a small office home office (SOHO) network

• Connection types
• Basics of hardware and software firewall configuration
• Physical installation

4.0 Security

4.1 Given a scenario, prevent, troubleshoot and remove viruses and malware

• Use antivirus software
• Identify malware symptoms
• Quarantine infected systems
• Research malware types, symptoms and solutions (virus encyclopedias)
• Remediate infected systems
• Update antivirus software
• Schedule scans
• Repair boot blocks
• Scan and removal techniques
• Educate end user

4.2 Implement security and troubleshoot common issues

• Operating systems
• System

• Class Schedule
  Feb 13 - Feb 17, 2012
  Mar 19 - Mar 23, 2012
  Apr 23 - Apr 27, 2012
  Apr 23 - Apr 27, 2012
  Jul 16 - Jul 20, 2012

• Atlanta, GA

  

  
  Enrollment Fee: $2,795.00

  Select Class Dates:
  
  Schedule Jan 09 - Jan 13, 2012 Feb 13 - Feb 17, 2012 Mar 19 - Mar 23, 2012 Apr 23 - Apr 27, 2012 Apr 23 - Apr 27, 2012 Jul 16 - Jul 20, 2012
• • Lodging and Roundtrip airfare to Atlanta
  • Hands-on tasks by a certified instructor
  • All course materials are included
  • Provided Practice Exams
  • Certification exams tested onsite
  • Breakfast and lunch for each day